Holiday Selling Tip: Handling A-to-z Guarantee Claims, Chargebacks, and Refunds on Amazon

Check your A-to-z Guarantee claims page in your seller account daily to make sure you are aware of any claims or chargebacks for your orders.  Be sure to take action to resolve them promptly.

Here are some things you can do to help prevent receiving A-to-z Guarantee claims and credit card chargebacks:

• Describe products accurately and provide clear images.
• Answer customer e-mail promptly and professionally.
• Ship your orders with care.
• Cancel any out-of-stock orders promptly.
• Refund orders proactively.
• Accept returns and issue concessions when appropriate.

Learn more about A-to-z Guarantee claims and Chargebacks.